Refund policy

At Closet by SA, we strive to provide you with the finest traditional attire. We understand that sometimes things don’t go as planned. Please review our refund policy below regarding our stitched and unstitched collections.

1. 3-Day Return Period

We offer a 3-day return and exchange policy for all unstitched items. If 3 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.

2. Condition of Items

To be eligible for a return, your item must be:

  • Unused, unwashed, and in the same condition that you received it.

  • In the original packaging with all brand tags and labels attached.

  • Free from any scents (perfume/detergent) or marks.

3. Non-Refundable & Final Sale Items

  • Stitched/Customized Suits: Since stitched items are tailored specifically for you, they are non-refundable and non-exchangeable.

  • Stitched COD Advance: The 50% advance payment required for stitched COD orders is strictly non-refundable if the customer refuses to accept the parcel upon delivery.

  • Sale Items: Items purchased during a sale or promotion are considered final sale and cannot be returned.

4. Refund Method

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds are processed via Bank Transfer or EasyPaisa/JazzCash within 5–7 working days.

  • Please note that the original shipping fee of PKR 250 is non-refundable.

5. Damaged or Incorrect Orders

If you receive a damaged or wrong article, please contact us on WhatsApp within 24 hours with unboxing photos/videos. In such cases, Closet by SA will provide a full refund or a free replacement.