Return & Exchange Policy

At Closet By SA, we want you to love what you order. If something isn't right, here's how we make it easy.

Unstitched Orders

Unstitched fabric can be exchanged within 3 days of delivery if unused, unwashed, and in original packaging with tags intact. Since these are raw fabric pieces, we do not offer refunds on unstitched orders — exchange for a different size or product only.

Stitched Orders (Custom Made)

Stitched suits are tailored specifically to your selected size or custom measurements. As these are made-to-order, we do not accept returns or exchanges on stitched products unless there is a manufacturing defect or sizing error on our part.

This is also why a 50% advance payment is required to confirm stitched orders — it allows us to begin tailoring once your order is placed.

Damaged or Incorrect Items

If you receive a damaged item, wrong product, or wrong size due to our error, contact us within 48 hours of delivery with photos of the issue. We will arrange a free replacement or exchange at no extra cost to you.

How to Request an Exchange

Message us on WhatsApp with your order number and reason for exchange
Our team will confirm eligibility and provide pickup/return instructions
Once we receive the original item in its original condition, your exchange will be processed within 5-7 business days

What's Not Eligible

Stitched/custom orders (except defects)
Items without original tags or packaging
Items washed, worn, or altered
Sale or clearance items marked as final sale

Questions?

Reach out to us on WhatsApp or email at closetbysa.com@gmail.com and we'll be happy to help.

Return & Exchange Policy